NO REFUNDS
ALL SALES ARE FINAL. WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES UNLESS THE ITEM IS DAMAGED OR WE ARE AT FAULT. IF WE ARE AT FAULT, OUR TEAM WILL HELP TO RESOLVE ANY ISSUES. NO CANCELLATIONS AFTER ORDER SUBMISSION.
PLEASE EMAIL INFO@VELVET-LABS.US WITH YOUR ORDER DETAILS.
SHIPPING POLICY
ON-HAND ORDERS ARE FULFILLED IN 2-4 DAYS. CHECK YOUR EMAIL FOR TRACKING UPDATES. FOR PRE-ORDERS, PLEASE REFER TO THE PRODUCT DESCRIPTION FOR FULFILLMENT UPDATES. PRODUCTS ARE NOT PRE-ORDERS UNLESS CLEARLY STATED. ALL CUSTOMERS ARE RESPONSIBLE FOR CUSTOMS & DUTIES.
DOMESTIC SHIPPING: CALCULATED AT CHECKOUT
INTERNATIONAL SHIPPING: CALCULATED AT CHECKOUT BY DHL OR UPS
LOST OR STOLEN ORDERS
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS ONCE THEY LEAVE OUR WAREHOUSE AND ARE IN THE HANDS OF THE PARCEL SERVICE. ALL CLAIMS MUST BE FILED WITH THE RESPECTIVE PARCEL SERVICE THAT IS DELIVERING YOUR PACKAGE.